Help

CUSTOMER SERVICE:

Can I place my order over the phone with a live person?
Absolutely! Please call our toll free number, 1-877-695-7384, if you would like to order by phone.

Can I contact you by e-mail?
We welcome any comments or questions you may have. Please e-mail us at: customerservice@dorianns.com

ORDERING:

How do I place an order online?
Ordering online is simple, safe, and can be done 24 hours a day at your convenience. Our search tool makes it easy to find the perfect invitation, announcement, stationery or gift. Our shopping cart is protected by the highest level of internet security.

If you have any comments or specific instructions on a custom printed item you are purchasing, please type them into the "personalized text" box with your wording. We will read your comments and instructions and apply them to your custom proof.

***Please note that as much as we try to catch spelling and grammatical errors, we copy and paste the wording that you type into the "Personalized Text" box onto your proofs. So please carefully read and type your personalized text.***

If at any time you need assistance with the order, please call 1-877-695-7384 and we will be happy to help you place your order.

Do you offer proofs for my custom printed order?
When Dori Ann's is printing your items you will receive a free emailed proof within one business day of your order. If the item is being printed by the manufacturer, such as Stacy Claire Boyd birth announcements or Elite Wedding invitations, you will be given the option of a proof. Proof development varies by manufacturer.

How soon can I expect my order to ship?

Blank stock orders ship within 1 business day if they are in stock. If the item is not in stock, it can take 3-4 business days to ship. We often ship blank stock directly from the manufacturer.

Custom printed orders ship within 1-2 business days of proof approval, if in stock. Items not in stock usually ship within 3-5 business days, pending proof approval.

Orders placed after 3:00 PM EST will be placed the following business day.

If you have a deadline, please call to check availability of the item(s) that you are ordering.

Items shipping from the manufacturer can take longer. Shipping schedules vary by manufacturer.

Wedding invitations and enclosures can take up to 3 weeks to process depending on type of printing style selected. Please allow extra time for such items.

With over 10,000 items available at www.dorianns.com, all items are not in stock at all times.

*Please keep in mind that timelines may be extended by 1-2 business days during the holiday season.

Please call for rush item availability.

How long does it take to receive the package once it ships?

Shipping times vary by your selection during checkout. Please click here to see FedEx Ground shipping schedules to your location. We also offer upgraded shipping options for your convenience.

Can I order samples?
Absolutely! You may request up to 3 samples for $5.00. They will ship via US mail as soon as possible after your order is placed. We will contact you as soon as possible if samples are unavailable. Please click here to place a sample request order.

Do you offer a discount for large quantity orders?
Our prices reflect discounts when available from specific manufacturers. If you have a large order and would like to check if additional discounts are available, please call 1-877-695-7384 or e-mail us at customerservice@dorianns.com and we will be happy to try to work one out for you. (Most manufacturers consider 1,000 or more of the same product to be a large order valid for additional discounts.)

Will sales tax, use tax or duty be added to my purchase?
Only shipping addresses in Illinois will be charged with sales tax at 6.5%.

Orders shipping outside of the United States will incur taxes and duties upon delivery.

How do I check the status of my order?
Upon placing your order, you will receive an automatic order confirmation via e-mail. You will also receive an e-mail confirmation from FedEx when your order ships. If you have additional questions regarding your order, please contact us at 1-847-695-7384 or e-mail us at customerservice@dorianns.com.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express.